How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

Returns are accepted within 30 days of receiving your item. Items must be unworn or unused, with tags, in their original packaging, and accompanied by proof of purchase. Contact us before sending a return; if accepted, we’ll provide a return shipping label and instructions. The policy does not specify who pays return shipping or mention a restocking fee. Sale items and gift cards are non-returnable. EU shipments may be cancelled or returned within 14 days, subject to the stated conditions. Read our return policy.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at julienkalt@hotmail.fr. Orders that have already been processed may not be eligible for changes.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Do you accept store credit?

We accept store credit as a payment method.

Common Customer Questions: Your Go-To Resource for Clarity and Confidence

Welcome to our Common Customer Questions page! Here, we provide you with clear and concise answers to the most frequently asked questions, helping you make informed purchasing decisions with confidence.

Understanding your concerns is our priority. We know that when you shop online, having the right information at your fingertips can make all the difference. Whether it’s inquiries about product details, shipping policies, or return processes, our FAQ section provides valuable insights to enhance your shopping experience.

Quick access to answers for your most pressing questions.
In-depth information about our products and services.
Guidance on shipping, returns, and payment options.
Expert tips to enhance your shopping confidence.

We strive to empower you with knowledge, making your decision-making process seamless and satisfying. If your question isn't answered here, don't hesitate to reach out to our support team for personalized assistance. Your satisfaction is our commitment!

Explore the FAQs and discover how the Common Customer Questions page can enhance your shopping journey today!

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Common Customer Questions: Your Go-To Resource for Clarity and Confidence

Common Customer Questions: Your Go-To Resource for Clarity and Confidence

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